- Returns -
We want you to be completely happy with your purchase! From the date of delivery, you have 30 days to complete the returns process.
So if you have changed your mind or if you aren't satisfied with your product, please contact us so we can organize a return for you. For a smooth returns process, please read below.
• The process must be initiated and shipped to us within 30 days of receiving your delivery.
• Item/s must still have original packaging
• Item/s must be in unopened, original and unused condition
• The item/s must firstly be approved for return by us via the return form
• Free gifts or promotional items
• Sale/Discounted items
• Gift Cards
HOW TO RETURN
1. Please send us an email with your order number, item/s you're returning.
2. Once you have received a return confirmation email from us, please package your goods very delicately. You do not have to use the original shipping box, but if the item came in any branded packaging it must be included and still be in original condition.
3. Please label your parcel very clearly with the address that will be provided in the Return Confirmation Email.
4. Post the return at your local post office.
5. Please provide us the tracking number from post office or couriers if applicable.
6. Once we have received your parcel we will send you an email notifying you of it's arrival.
IMPORTANT RETURN INFORMATION
Please read the information below regarding your return & refund:
Customers will be responsible for shipping and handling charges to return any unwanted items.
We highly recommend sending the parcel with tracking and insurance for peace of mind.
Please hold on to any receipts or proof of postage until you have received confirmation that the returns process is complete.
If the package does not reach us safely and in original condition then we will not be able to complete the refund. Please package your returns safely and consider insurance.
First of all, we are terribly sorry about this!
Occasionally the manufacturing process puts out a small percentage of products aren't perfect and we want you to be satisfied with your order.
Should your order arrive damaged or faulty, please send us an email at firstname.lastname@example.org with photos of the defect so we can help you with your order.
Thank you for your patience!
WHAT HAPPENS IF MY ORDER GOES MISSING?
If your order has not arrived by its due date and you have read our shipping update page, please contact us so we can help resolve the issue. Each courier company have their own investigation processes and we work closely with them to locate, replace or refund your order to the best of our ability.
Please note if a customer enters the wrong shipping address and the parcel is declared as lost, we are unable to refund your order or shipping costs.